Frequently Asked Questions

DO YOU ACCEPT CREDIT CARD PAYMENTS?

Yes we do, but for bulk orders we cannot take individual payments. It must be within one transaction.

HOW CAN I MAKE A PAYMENT?

We are happy to accept cash, cheque, credit card or direct deposit.

CAN PRODUCTION BEGIN ON MY ORDER BEFORE PAYING?

Unfortunately not. We require a minimum deposit of 50% before commencing production on your order. In most cases collecting money is the most time consuming part of the process, so often customers will pay in full to ensure their garments are delivered as soon as they are ready.

WHEN DO I PAY?

The remaining balance is required prior to the delivery date. We’ll notify you that your remaining balance is due approximately two weeks prior to your projected delivery date. Orders cannot be dispatched until 100% payment is received.

DO I HAVE TO PAY FOR CONSULTATION VISITS?

No. We will happily organise to meet with you, show you our products, and answer any of your questions free of charge.

WHAT IS THE COST OF AN APPOINTMENT?

All appointments are free of charge. One of our friendly team members will visit your school to show you our collection and to discuss your ideas face-to-face.

HOW MUCH DOES A SAMPLE COST?

We offer two types of samples. This first is a sample of the style of product you are interested in. The second is a sample garment of your final design before we comment full production. Both are free of charge.

HOW CAN I VIEW YOUR RANGE OF PRODUCTS?

We want to make communication as easy as possible throughout the entire process. APPOINTMENTS: In the beginning stages we love to come in to meet face-to-face so you can see and feel the quality of our products, and ask any questions you have. SAMPLES: If this is not ideal for you, or if we are unable to visit you in person, we can also send out any samples you require. PHONE: Of course we can just have a good old-fashioned chat on the phone too.

HOW TO CARE FOR YOUR GARMENT?

At Johnny Leaver we have such a wide range of garments, and numerous different fabrics that we use. Please follow the care instructions attached inside each garment to ensure its longevity.

HOW MUCH DOES DELIVERY COST?

Delivery is free of charge!

HOW LONG DOES IT TAKE TO RECEIVE MY DELIVERY?

After a design has been finalised, we will make a sample which usually takes about 2-3 weeks. If all is well and good we will go straight into full production. This will take about 6-8 weeks. Once this is complete, and we have received full payment, we will send it straight out to your school. All up the process takes about 8-12 weeks.

We do however recommend sorting out a design first so we can make a samples whilst you are collecting the orders. This will ensure delivery is only 6-8 weeks off once you actually place the final order.

We want to make this process as fun, quick and simple as possible. That is why we have designed these 5 easy steps.

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